Cancellation policy

Soup & Story Subscription Policy

Last updated: September 19, 2026

Soup & Story offers automatically renewing subscriptions on participating products through our Subscribe & Save program.

When you subscribe, you authorize Soup & Story to automatically charge your selected payment method for each recurring order, including applicable delivery charges and taxes, until you cancel the subscription.

Subscription options are currently available every 2 weeks or every 4 weeks. Subscription products receive the discount displayed at the time of purchase, currently 10% off the applicable product price.

Delivery charges are calculated for each order based on the delivery address and our current Connecticut regional delivery rates.

You may manage your subscription through your Soup & Story customer account. You may skip an upcoming order, pause your subscription, resume a paused subscription, update your payment or delivery information, or cancel your subscription.

You may cancel at any time. To avoid being charged for an upcoming order, please cancel or skip the order before the next scheduled charge. If an order has already been charged and entered processing before your cancellation, cancellation will apply to future recurring orders and the already-processed order will remain subject to our Refund Policy.

When a subscription is canceled, future recurring billing and deliveries stop. If you wish to subscribe again later, you may create a new subscription through our website.

Product availability, pricing, discounts, delivery fees, and delivery schedules may change prospectively. We will not intentionally change an already-processed order without notice.

Questions about a subscription may be sent to hello@soupandstory.com