Privacy policy
Privacy Policy
Last updated: September 19, 2026
Soup & Story respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, purchase our products, join a subscription, submit a catering request, contact us, or otherwise interact with Soup & Story.
Information we collect
We may collect information that you provide directly to us, including your name, email address, telephone number, billing and delivery address, order information, subscription preferences, catering-request information, messages you send us, and other information you choose to provide.
Our website and service providers may also collect technical information such as browser type, device information, IP address, website interactions, cookies, and similar technologies used to operate, secure, improve, and understand use of the website.
Payments
Purchases and subscription payments are processed through Shopify and its payment providers. Soup & Story does not receive your complete credit-card number.
How we use information
We may use information to process and deliver orders, manage subscriptions, respond to inquiries, process catering requests, provide customer service, prevent fraud, operate and improve our website, comply with legal obligations, and communicate with you about your order or account.
If you choose to receive marketing communications, we may also use your contact information to send news, offers, or updates. You may unsubscribe from marketing emails using the unsubscribe option provided in those messages.
Service providers
We use third-party service providers to operate parts of our business, including Shopify for ecommerce, checkout, payments, customer accounts, and subscriptions, and Lovable and related infrastructure for our website and certain website forms. These providers may process information as necessary to provide their services to us.
We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights or customers, investigate fraud or security issues, or complete a business transaction involving Soup & Story.
We do not sell payment-card information.
Data retention
We retain information for as long as reasonably necessary to provide our services, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable law.
Your choices
You may update certain customer and subscription information through your customer account. You may also contact us to ask questions about personal information associated with you.
Children
Our website is intended for general audiences and is not directed to children under 13.
Changes to this policy
We may update this Privacy Policy periodically. The current version will be posted on our website with the updated effective date.
Contact
For privacy questions, contact:
Soup & Story
hello@soupandstory.com
Connecticut, United States